Our client, a multinational polymers, petrochemicals and fuels company is seeking a Customer Service Specialist.As a Customer Service Specialist you will be responsible to assist the Dubai Office sales team in all post-order activity, and coordinating with customers for execution of orders.Follow up with customers for collection of payments and assist sales team for after-salessupport.MAJOR ACCOUNTABILITIES Actively take care of customers and associated order processing. Coordinate with internal and external business partners to ensure maximum customer satisfaction Ensure that all customer phone and email enquiries are dealt with in a professional and timely fashion Assume responsibility for day to day customer management – including troubleshooting and general commercial enquiries Take full ownership in coordination with sales colleagues of new customers Manage order placement to ensure orders are in alignment with availability, lead times and agree terms prior to placing with supply sources Process orders in an efficient manner, actively providing updates to customers and account mangers if there are delays or potential issues Ensure all legalization and certification of documents is done as per the requirements of the orders of all the countries of the region Assist the Account Manager in managing the customer accounts to ensure credit limits are maintained, payments are followed up and taking their assistance to ensure timely payments In association with Account Mangers, manage and follow-up with complaints through to satisfactory resolution with the customerCORE COMPETENCIESCommunicationCommunicating relevant information clearly, concisely, openly to customers and sales team with a view to facilitating sales.Teamwork AttitudeThe willingness to strive together to realize solutions in a challenging team setting looking for the common interest aspiring to reach answers to problems and solutions driven by the company's interests.Openness and Willingness to LearnThe aptitude to actively explore new ideas which can enhance performance removing barriers to learning maintaining an open attitude challenging the status quo.Adaptability and Facilitating ChangeThe ability to become comfortable in new circumstances as fast as necessary Constructively discussing the need and manner of change supporting decisions which are taken.Getting Results and Added Value FocusThe capability of meeting challenging objectives in an efficient and effective way contributing to the goals and profitability of the company actively seeking opportunities which provide high added value.FUNCTIONAL COMPETENCIESCustomer Orientation Talks and acts with customer (both internal and external) in mind Delivers high quality service in a timely, accurate, professional and consistent manner Establishes and maintains effective relationship with customers to gather their feedback and understand their needs and expectations Understands how own role and service impacts customer satisfaction and strive to improve continuously Projects positive image of LBI to customers and business partnersProblem Solving Approaches problems and challenges positively Seeks others' input and advice in solving non-routine or complex problems Displays the ability to use knowledge, experience, judgement and effective resources to handle daily activities Can anticipate and highlight issues relating to operating procedures, LBI systems (SAP and others) to optimize operational efficiency and avoid potential crisisCommercial Skills Has good understanding of LBI business process and operational procedures in order to respond to customers' requests effectively Possesses sound shipping and logistic knowledge to achieve the results in an efficient and cost-effective manner Know how on SAP, BW and other LBI systems Job Details Date Posted: 2011-09-08 Job Location: Dubai, United Arab Emirates Job Role: Customer Service Company Industry: Oil/Petroleum Preferred Candidate Career Level: Mid Career Apply Now – Jobs in UAE – Jobs in Abu Dhabi – Jobs in Dubai – Customer Service Jobs in UAE – Search All Jobs
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Customer Service Specialist Job – Manpower Middle East
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